Jililivo Terms and Conditions — Terms of Use

Introduction & Eligibility

By using jililivo's website and services, you automatically agree to these Terms & Conditions. jililivo is one of Bangladesh's most trusted online gaming platforms, and we operate with full transparency toward every member. These Terms & Conditions are designed to protect both you and jililivo.

These Terms & Conditions may be updated from time to time, and we will notify you via your registered email or an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

01 Eligibility & Age Requirements

To use jililivo's services, you must meet the following eligibility requirements. Age verification is critically important to us — providing gaming services to minors is strictly against jililivo's policy.

• You must be 18 years of age or older.
• You must be a resident of a country or region where online gaming is legal.
• Each individual may register only one account.
• Citizens of restricted countries or regions are not permitted to use jililivo services.
• Those prohibited from gaming due to mental illness or addiction may not use the platform.

02 Account Registration & Security

When creating an account on jililivo, you must provide accurate and truthful information. Providing false or misleading information is a violation of these Terms & Conditions and may result in account closure.

• Each person may register only one account — duplicate accounts will be cancelled.
• Keep your password private and never share it with anyone.
• The email address and mobile number provided at registration must remain active.
• If you notice any suspicious activity on your account, contact jililivo support immediately.
• A national ID card or passport may be required for identity verification.

Jililivo will never ask for your password via email or phone. If anyone claims to represent jililivo and requests your password, it is a scam.

03 Deposits, Withdrawals & Payments

Specific rules apply to deposits and withdrawals on jililivo. We want every transaction you make to be safe, fast, and hassle-free.

• Minimum deposit is BDT 200 and minimum withdrawal is BDT 500.
• The same payment method must be used for both deposits and withdrawals.
• Withdrawal requests are typically processed within 5–15 minutes.
• In some cases, verification may take up to 24 hours.
• Payments to third-party accounts are not accepted.
• Accounts may be temporarily placed on hold while suspicious transactions are investigated.

04 Bonuses & Promotions

Jililivo regularly offers bonuses and promotional deals. Each bonus comes with its own terms, which are clearly stated in the offer details. Please read the terms carefully before claiming any bonus.

• The welcome bonus is for new members only and can be claimed once per account.
• The specified wagering requirement must be met before a bonus can be withdrawn.
• Each bonus has a set expiry date — once expired, the bonus will be automatically cancelled.
• Abuse of the bonus system may result in bonus cancellation and account suspension.
• To qualify for a referral bonus, the referred person must be a genuinely new member.

05 Gaming Rules & Code of Conduct

Jililivo is committed to maintaining a fair and enjoyable gaming environment. By using the platform, you agree to abide by the following code of conduct.

• All game outcomes are governed by an independently certified RNG — no one can predict results.
• The use of bots, automated software, or any unfair tactics is strictly prohibited.
• Harassing other players or using abusive language will result in account suspension.
• Exploiting any game bug or glitch is a violation of these Terms & Conditions.
• Collaborative gameplay using multiple accounts is strictly prohibited.

If a technical error causes winnings to be incorrectly credited in any jililivo game, jililivo reserves the right to void that transaction.

06 Privacy & Data Protection

Jililivo takes the protection of your personal information very seriously. We never sell your data to third parties. To learn more, please read our Privacy Policy read.

• All your data is protected with 256-bit SSL encryption.
• Documents submitted for KYC verification will be used solely for identity verification purposes.
• Your gaming history and transaction details are kept strictly confidential.
• You can opt out of marketing communications at any time.

07 Responsible Gaming

Jililivo believes gaming should be a form of entertainment — never a source of financial hardship. That is why responsible gaming is one of our top priorities.

• Set deposit limits to keep your spending under control.
• Set up a cooldown period or self-exclusion if needed.
• Setting a loss limit prevents you from losing more than the specified amount.
• If you notice signs of gaming addiction, please reach out to us.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

08 Account Suspension & Closure

Jililivo reserves the right to temporarily or permanently suspend an account under the following circumstances. We generally give members an opportunity to respond before taking such action.

• In the event of a violation of any clause of the Terms & Conditions.
• If there is suspicion of fraudulent activity or money laundering.
• If a false identity or misleading information is used.
• Operating multiple accounts under the same identity.
• To comply with legal or regulatory authority requirements.

09 Dispute Resolution

If a dispute arises, please contact our customer support team directly in the first instance. jililivo takes all complaints seriously and aims to respond within a maximum of 7 business days.

• Step 1: Submit your complaint via live chat or email.
• Step 2: Submit a written complaint, and jililivo will review it.
• Step 3: Resolution through mutual mediation agreed upon by both parties.

All game outcomes on jililivo are RNG-controlled and independently audited. In the event of any dispute regarding a game result, server logs will be treated as the definitive record.

10 Terms Updates & Contact

Jililivo reserves the right to update these Terms & Conditions at any time. For significant changes, we will notify you via your registered email or through an in-platform notification. The latest version will always be available on this page.

For any questions, concerns, or feedback, contact our support team — we are always here to help.