Jililivo Privacy Policy — Our Commitment to Data Protection

Introduction & Applicability

By using jililivo's website and services, you agree to this privacy policy. We understand the trust placed in us by millions of users in Bangladesh and we are fully committed to honouring it. This privacy policy applies to all jililivo services — including the website, mobile app, and other digital channels.

Jililivo never violates your privacy. Personal data is collected solely to improve our services and meet legal obligations. Selling or transferring your data to third parties is strictly against jililivo's policy.

01 What Information We Collect

Jililivo collects only the information necessary to provide our services, manage your account, and meet legal obligations. We do not collect unnecessary data, and we always make our purpose clear before collecting anything.

• Information you voluntarily provide at the time of registration is collected.
• Device and usage data is collected automatically while you use the platform.
• KYC documents may be requested for identity verification.
• Browsing data is collected via cookies and similar tracking technologies.

02 How Your Information Is Used

Jililivo uses your information to enhance your gaming experience, maintain platform security, and meet legal obligations. Your data is never shared with third parties for advertising purposes.

• For account creation, management, and verification.
• To process deposits, withdrawals, and transactions.
• To prevent fraud, money laundering, and cyberattacks.
• To send you important updates, bonuses, and promotional offers.
• To analyze and improve platform performance.
• To comply with legal and regulatory obligations.
• To generate game recommendations and personalised experiences based on your preferences.

03 Cookies & Tracking Technologies

Jililivo uses cookies and similar technologies to improve your browsing experience and keep the platform secure. Cookies are small text files stored on your device.

• Essential cookies: To maintain your login session and keep your account secure — these cannot be disabled.
• Analytics Cookies: To understand how the platform is used and make improvements.
• Preference Cookies: To remember your language, theme, and settings.
• Marketing Cookies: To show you relevant offers — you can opt out at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

04 Data Sharing & Third Parties

Jililivo never sells your personal data. In limited circumstances, certain information may be shared on a restricted basis — always with your protection as the priority.

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket are used to complete transactions.
• Technology Service Provider: Trusted partners in hosting, cloud, and cybersecurity services.
• Regulatory Authority: Government or regulatory authorities where required by law.
• Fraud Prevention: Limited data shared with third parties for investigating suspicious activity.

05 Data Protection & Security Measures

Jililivo follows the highest industry security standards to protect your data. Our security systems operate 24 hours a day and are regularly audited by independent third-party experts.

• All data is protected with 256-bit TLS/SSL encryption.
• Firewall and intrusion detection systems are always active.
• A 24/7 security monitoring team oversees all activity.
• Two-factor authentication (2FA) adds an extra layer of security to your account.
• Sensitive information is stored in encrypted databases.
• jililivo staff are granted access only to the data strictly necessary for their role.

06 Data Retention Period

Jililivo does not retain your data beyond what is necessary. Our data retention policy complies with international standards and applicable local legal requirements.

• Active account: All data retained for as long as the account is active.
• Closed Account: Up to 5 years where legally required.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Support Conversations: Up to 1 year after issue resolution.
• Cookie data: Session cookies are deleted immediately; persistent cookies last up to 30 days.

07 Your Rights

If you have an account with jililivo, you have important rights over your data. Contact our support team to exercise any of these rights.

08 Protection of Minors

All jililivo services are strictly for users aged 18 and above. We never knowingly collect data from anyone under the age of 18.

• Age is verified during registration, and users under 18 are not permitted to create an account.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• Age verification is completed through government-issued ID checks as part of the KYC process.

09 International Data Transfers

Jililivo is an international platform. In some cases, your data may be stored or processed on servers located in other countries. Regardless of where your data resides, the standards of this privacy policy always apply.

• International data protection standards are followed for all data transfers.
• Data processing agreements are in place with all third-party service providers.
• Encryption remains fully active for all international transfers.

10 Contact & Complaints

For any questions, concerns, or rights requests related to this privacy policy, please reach out to our dedicated privacy team. We are committed to responding promptly and sincerely.